Some Questions You Might Have
When is it appropriate to contact the Campus Ombuds?
- When you feel you have been treated unfairly.
- When you are in a situation that could benefit from facilitated communication or negotiation.
- When you don't understand a policy or procedure, are unsure which policies or procedures might apply in your situation, or feel a policy or procedure has been unfairly or erroneously applied to you.
- When you want to discuss a sensitive issue.
- When you feel reflective listening could help you sort out your concerns.
- When you are unsure of where to go or what options may be available to resolve a problem.
What Does the Campus Ombuds Do?
- Listens to visitor concerns and helps evaluate options
- Helps answer questions (or locate others who can)
- Explains UCSC policies and procedures
- Facilitates communication between individuals
- Offers coaching on how to deal with conflict
- Facilitates "mutual gains" solutions among individuals & groups
- Provides training workshops in communication and negotiation for units and departments.
- Makes referrals when informal options are not appropriate
- Suggests changes in UCSC policies and procedures
What might I gain by conferring with the Campus Ombuds?
- Insight or a more clear perspective on a troubling situation
- Enhanced ability to deal effectively with a problem
- Identification and clarification of options for resolving problems
- Useful referrals to other campus and community resources
- Clarification of UCSC policies and procedures