Resources

You Have Options – Go to Conflict Resolution Resources for:

• Confidential Resources
• Emergency Response
• Informal Conflict Resolution Services
• Reporting & Complaints (formal & informal options)
  • Including resources related to Title IX, Harassment and Discrimination, Whistleblower, Abusive Conduct, and more.

• CARE – Center for Advocacy, Resources, & Empowerment
• ODEI – Office for Diversity, Equity, and Inclusion
• General Resource Page for Supporting the UC Santa Cruz Community
• Risk Services
• Campuswide Policies

The Office of the Ombuds can help you navigate these and other UC Santa Cruz resources to help you identify which might be best suited to your particular needs as a student.

• Division of Student Affairs and Success (DSAS) – offers a comprehensive directory of programs and support services for all aspects of student life. A few highlights of the areas under DSAS:
  • Dean of Students
  • Colleges, Housing and Educational Services (CHES)
  • Basic Needs
  • Slug Support
  • Community and Resource Centers
  • Educational Opportunity Program (EOP)
  • Disability Resource Center (DRC)
  • Counseling and Psychological Services (CAPS)
  • Student Health Center
  • Office of Student Conduct and Conflict Education (OSCCE)
    • Student Handbook and University Policies
  • Career Success
• Office of the Registrar
• Division of Graduate Studies (specific to graduate students)
• Undergraduate Academic Assessment Grievance Procedure
  • Flow Chart for Undergraduate Academic Assessment Grievance Procedure
• Graduate Program Policies
• Mediation Services in the Santa Cruz community for off-campus housing matters – Conflict Resolution Center of Santa Cruz County

The Office of the Ombuds can help you navigate these and other UC Santa Cruz resources to help you identify which might be best suited to your particular needs as a staff member.

• Staff Human Resources (SHR)
  • Learning & Development
    • Course Catalog – including EDGE Management Training
  • Employee & Labor Relations (ELR)
• Employee Assistance Program (EAP)
• Disability Management Services
• Staff Advisory Board
• Staff Affinity Groups
• Union Contracts For UCSC Collective Bargaining Units
• Personnel Policies for Staff Members

The Office of the Ombuds can help you navigate these and other UC Santa Cruz resources to help you identify which might be best suited to your particular needs as a faculty member or other academic employee.

• Academic Personnel Office
  • Policies & Guidance
• Academic Senate
• Disability Management Services

• How to Confront Someone Who Has a History of Evading Responsibility
• New Study Reveals The Startling Effects Of Email Rudeness With 5 Civility Corrections
• When You Disrespect and Dislike Your Boss
• Tips and Tools from UC Davis Office of the Ombuds (tip sheets, recorded speaker videos, and more)
  • We Have to Talk: A Step-by-Step Checklist for Difficult Conversations – Article (from Mediate.com)
  • 5 Ways Successful People Handle Conflict at Work – Article (from World Economic Forum)
  • How to Build (and Rebuild) Trust – Video (from TEDTalk)
  • Email Civility – Tip Sheet (from UC Merced Ombuds Office)
• Communication Tools from UC San Francisco Office of the Ombuds (articles and checklists)
  • 5 Principles for Communication and Conflict Management in the Workplace
  • A Six-Step Checklist for Holding Powerful Conversations by Judy Ringer
  • We Have to Talk: A Step-By-Step Checklist for Difficult Conversations By Judy Ringer
  • Active Listening Techniques
    (A handout that describes active listening techniques)
  • Addressing Bullying and Abusive Conduct in the Workplace
  • BIFF: A BIFF Response can be highly effective when considering these ten questions
    (A handout that describes a strategy for responding in writing: Quick Responses to High Conflict People, by Bill Eddy, LCSW, Esq
  • Brave Conversations
  • Communication Skills Checklist
    (A template that facilitates effective and respectful exchange)
  • Confrontational vs. Cooperative Language
  • Facilitating a Dialogue Between Others
  • Positive Engagement in Difficult Conversations
    (Strategies and important points to consider in having difficult conversations)
  • The Anatomy of an Apology
  • The Big 6
  • The Universe of Options for Addressing Interpersonal Conflict
• Self-Help Tools from UC Merced Office of the Ombuds
  • Civility
    • Rules of Consideration- Staff Ombuds Office, UC Berkeley
    • Email Civility – Office of the Ombuds, UC Merced
  • Communication
    • How good of a communicator are you? Take the test
    • Communication Skills Checklist – UCSF Ombuds
    • Prepare for Difficult Conversation
    • How to Say Sorry at Work
  • Abrasive Conduct
    • We Have To Talk: Checklist for Difficult Conversations – Judy Ringer
    • Good Tips to Deal with Bullies
    • How to Deal with a Bullying
    • How to Bust the Office Bully- PDF
  • Mindfulness & Meditations
    • UCLA Mindful Awareness Research Center
    • Are You Addicted to Being Judgy? 
    • Calming Your Brain During Conflict- Diane Musho Hamilton
  • Team Building & Leadership
    • How to Build and Rebuild Trust
    • 4 Simple Phrases That Immediately Earn People’s Trust
    • Psychological Safety- What Google Learned From Its Quest to Build the Perfect Team
  • TedTalks and YouTube Videos
    • Brene Brown – The Power of Vulnerability 
    • Brene Brown- The Power of Empathy
    • Margaret Heffernan- Dare to Disagree
    • How Great Leaders Inspire Action- Simon Sinek
    • Why Being Nice to Your Coworkers is Good for Business- Christine Porath
    • 3 Ways to be a Better Ally at Work- Melinda Epler
    • “I Am Because We Are”-The African Philosophy of Ubuntu