Standards of Practice

International Ombuds Standards of Practice

In every aspect of their work, professional Ombuds are guided by the following principles, as articulated by the International Ombuds Association.

Confidentiality

Ombuds do not keep any permanent records about you or the information that you share, and will not share any information you give with anyone outside the ombuds office without your permission. The only exception to maintaining such confidentiality is where the ombudsperson has determined that an imminent threat of serious harm exists.

Neutrality

Ombuds do not take sides in any conflict, dispute or issue, and will consider the interests and concerns of all parties involved with the aim of achieving a fair and equitable resolution to the issues presented.

Informality

Ombuds facilitate communication when conflict arises and provides the opportunity for informal dispute resolution. We do not arbitrate, adjudicate, formally investigate or participate in any internal or external formal process. The office supplements but does not replace other resources at the university.

Independence

To ensure objectivity and effectiveness, the office functions independently with respect to case handling and issue management.  The ombuds office reports to the Chancellor's office for administrative and budgetary purposes but not regarding the substance of matters discussed in the office.